Suspension of access or publication

1. Grounds for suspension

Cevor may suspend access or unpublish a restaurant presence where there is a reasonable basis to believe one or more of the following applies:

• The information published is inaccurate, outdated or misleading.
• There is a genuine dispute or doubt about rights to photos, media or other content used on the presence.
• The presence contains unlawful, infringing or otherwise inappropriate content.
• The person or team acting on behalf of the restaurant no longer has authorization to do so.
• There is suspected abuse, unauthorized access or another security concern affecting the account.
• A subscription for paid features has an unpaid or failed payment after reasonable notice.

2. Proportionality

Cevor aims to take the narrowest action that reasonably addresses the concern. For example, an isolated content issue may lead to that content being hidden rather than the whole presence being unpublished, and a billing issue may only affect paid features rather than basic visibility.

3. Notice

Where reasonable and not contrary to security, legal or safety considerations, Cevor will give notice of the issue and a reasonable opportunity to resolve it before or shortly after taking action.

4. Effect on visibility versus account access

Unpublishing a restaurant presence removes or hides it from public discovery. It does not necessarily remove a person's ability to sign in and manage settings. Conversely, suspending a person's account access does not by itself delete the restaurant's presence or its content, which may remain manageable by other authorized team members.

5. Resolving and appealing

An authorized representative of the restaurant can request review of a suspension by writing to the contact below, explaining the situation and providing any relevant information. Cevor will consider the request and restore access or publication once the underlying issue is reasonably resolved.

Contact

See also