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How Cevor handles incidents, without overpromising.

Last updated · 12 September 2026 · Version 1.0

Cevor does not guarantee a specific uptime or offer a service level agreement. This page explains how incidents affecting the service are handled.

1. No uptime guarantee

Cevor works to keep the service reliable, but does not promise a specific uptime percentage or an SLA. Interruptions can happen, including for maintenance or reasons outside Cevor's control.

2. How incidents are handled

When an incident affecting the availability of Cevor is identified, it is investigated and addressed as a priority, with a focus on restoring normal service.

3. Communication

Where an incident has a meaningful impact on users or restaurants, Cevor aims to communicate about it in a reasonable and proportionate way.

4. Reporting a problem

If you notice something not working as expected, write to hello@cevor.app with details, such as what you were doing, what happened and when.

Contact

To report a problem, write to hello@cevor.app